Application Analyst II

Recruiter: Daniel Chacon

Position reports to: David Moran

Work schedule: Hybrid, going to the office in GDL for 3 days

POSITION SUMMARY STATEMENT:

This Application Analyst will be responsible for collaborating proactively with Applications analysts to translate business and integration requirements into configurable component designs and solutions. The ideal candidate will reflect a mix of strong technical proficiency, application maintenance ownership, and the ability to work effectively with other business and technology personnel and internal customers to provide very responsive support to this global application.

DETAILED RESPONSIBILITIES/DUTIES:

• Work with global cross-functional business teams to handle enhancement requests independently or working with the development team
• Work on Projects/Tasks that focus on Herbalife’s Quote to Cash (QTC processes), Procure to Pay (P2P processes) including, but not limited to Order Management, Supply Chain Management, Pricing, Taxing, Invoicing, Receipts, Cash Reconciliation.
• Proficient in software development lifecycles namely Waterfall and Agile and AIM Methodology.
• To understand business requirements from the Business Requirement Documents and work towards proposed solution.
• Responsible for setups and functional testing application software across production support, enhancements and projects.
• Meet service level agreements for production support response and resolution.
• Excellent interpersonal and facilitation skills.
• Follow documentation, software development methodology, version control and testing, and migration standards
• Perform additional duties as assigned.
• Experience working both independently and, in a team-oriented, collaborative environment

Skills:

• Functional skills on Major ERP applications like Oracle and Salesforce.
• Experience with Major CPM applications like OneStream and Hyperion.
• Ability to write and execute SQL queries and understand PL/SQL APIs
• Good working experience in Oracle Applications R12 and Oracle Fusion
• Strong understanding of relational databases (including tables, views, indexes, table spaces etc.), Entity Relationship Diagrams (ERDs) and other building blocks of an ERP.
• Hands-on software troubleshooting experience and ability to analyze into software-related issues and products
• Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
• Coordinate migrations/implementation of changes between the different Oracle Application environments (i.e., Development, Test, and Production).
• Experience working in a DevOps Framework in Preferred.
• Self-managing: well organized, with multi-tasking and time management skills; maintains attention to detail and works effectively in a fast-paced and rapidly changing multi-team environment.

Experience:

• 3+ years of experience in IT/Technology.
• 3+ years of experience in covering ERP systems such as Oracle, Salesforce
• 3+ years of experience with SQL queries and understanding Oracle Application APIs
• 3+ years of demonstrated skill in preparation and maintenance of documents, test cases, Project Lifecycle experience in an ERP (Oracle, Salesforce) environment is a must, including knowledge in using Oracle Application Object Library (AOL/FND) and Salesforce.

Education:

• Bachelor’s degree or foreign equivalent in related field or equivalent experience.

PREFERRED QUALIFICATIONS:

• Master’s degree in Business, Information Technology or equivalent
• Experience with working on a cross-functional teams, with team members inside and outside of IT, at different levels including up to Director level Experience with international or multi-level marketing business
• Ability to support multiple applications or modules and multiple business groups.
• Understanding of cloud applications is preferred
• Customer focused with a pro-active and responsive approach
• Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
• Excellent oral and written communication skills
• Strong interpersonal skills
• Effective writing and diagramming skills
• Clear English-speaking skills
• Ability to interact effectively at all levels with sensitivity to cultural diversity

Principles & Related Competencies:

Ethical

• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction

Collaborative

• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.

Drives Innovation

• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.