Sr. Associate Product Complaints

Recruiter: Manuel Garcia

Level: Staff IV

The Representative Quality Complaint is responsible for collaborating with other cross-functional teams to assist in managing quality complaints, safety issues with identified products for quality investigations in the system and provide support in concerns related to the product.

HOW YOU WOULD CONTRIBUTE: 

•    Receive and log product quality complaints (lot numbers, event description, etc.) into a format that can be shared internally via various platforms (CRM, Argus, and Agile) for complete investigation.
•    Conduct initial classification of complaints and recommend tests to be conducted on the sample based on internal guideline and expertise.
•    Coordinate communication (including routing through complaints in Agile) with relevant departments to support complaint investigations
•    Maintain documentation for all complaint-related activities
•    Support Regional Quality Teams on managing product complaints as necessary.
•    Provide support in managing response requested complaints on Agile.
•    Participate in developing training material on product complaints management and provide training to internal stakeholders.
•    Other duties as assigned.

WHAT’S SPECIAL ABOUT THE TEAM: 

This position will be part of a fast-paced, dynamic, and diverse Global Post-Market Safety Affairs team, protecting and promoting the brand and business growth through surveillance and monitoring, technical assessment, communication with stakeholders, and compliance. It offers opportunities for individuals to work with cross-functional global teams across various areas of the business, including regulatory affairs, government affairs, legal, R&D, quality, marketing, and external stakeholders.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

•    Organizing data from multiple sources, extracting key information and documenting investigation detail.
•    Bilingual in Spanish and English (proficient in reading, writing, and speaking).
•    Database and quality data reporting experience.
•    PC skills, including Microsoft office.
•    Organizational and communication skills with team-focused attitude.
•    3+ year of experience in a Quality Assurance or Complaint Investigation role in dietary supplement, pharmaceutical, food or cosmetic industries.

Education:

•    Bachelor’s degree in Food, Biotechnology, Chemistry, Health sciences or a related field.