Network Engineer II

This positon reports to: Jeffrey Wilson

Recruiter: Daniel Chacón

Level: Professional

Site: Guadalajara

POSITION SUMMARY STATEMENT:  

The Network Engineer is responsible for designing, testing, implementing, and supporting network infrastructure. This role provides consultation and direct technical support in life cycle planning, problem management, integration, and network configuration

DETAILED RESPONSIBILITIES/DUTIES:  

Level I
•    Support and administration of firewall environments in line with GTS security policy
•    Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
•    Reporting network operational status by gathering and prioritizing information and managing projects
•    Basic configuration of firewalls
•    Remote support of on-site engineers and end users/customers during installation
•    Remote troubleshooting and fault finding if issues occur upon initial installation
•    Speaking with customers via email and phone for initial requirement capture

Level II 
•    In addition to L1 activities:
•    Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
•    Securing network systems by establishing and enforcing policies, and defining and monitoring access
•    Upgrading data network equipment to the latest stable firmware releases
•    Configuration of routing and switching equipment
•    Configuration of hosted IP voice services
•    Capacity management and audit of IP addressing and hosted devices within data centers

Level III
•    In addition to L1 and L2 activities:
•    Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
•    Design and implementation of new solutions and improving resilience of the current environment
•    Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
•    Liaising with project management teams, third-line engineers and service desk engineers on a regular basis

SUPERVISORY RESPONSIBILITIES:  

Leads a team (increases with level)

QUALIFICATIONS:

Skills:

Required (for all levels – Based on experience) 
•    Strong communication skills 
•    Strong problem solving, analysis skills
•    Expertise in securely designing and implementing networks
•    Experience with network monitoring tools
•    Ability to troubleshoot
•    Basic knowledge of ITIL and Service Management Principles
•    Proven ability to design, implement, maintain, and support local and remote portions of a global enterprise network 
•    Hands-on knowledge of configuration and maintenance of networking equipment: Cisco routers (ISR Gen 2 & 3), Cisco Catalyst (4500 series), Cisco Switches (Catalyst 9000 series and Nexus 7k and 9k), Cisco Firewalls (ASA & FirePower); Citrix load balancers, ACS & ISE, FirePower IDS/IPS, VoIP, and Wireless Access Points & Controllers
•    Good knowledge of TCP/IP Protocol suite, IP routing protocols, IPSEC VPN, and xDSL Technologies, OSI Model and Layered Troubleshooting
•    Experienced in providing third tier and on-going technical support for all LAN/WAN related operations
•    Ability in developing and recommending strategies for network growth, security, and other network enhancements by maximizing functionality of routers, switches, and firewalls
•    Ability to solve practical problems and carry out responsibilities under general supervision
•    Ability to conduct network security assessments such as creating and maintaining detailed project plans, scope of work, and other technical documentation of all moves, adds, and changes in regard to WAN
•    Ability to evaluate existing communications systems, identify deficiencies, and make network performance recommendations 
•    Must be available some evenings and weekends to provide support

Certificates / Training:

•    Preferred: CCNA, CCNP or equivalent

Experience:

Level I
•    1+ years network engineering or related field
•    Preferred: 3+ years of IT experience

Level II
•    3+ years network engineering or related field
•    Preferred: 5+ years of IT experience

Level III
•    6+ years network engineering or related field
•    Preferred: 7+ years of IT experience

Education:

Required
•    Bachelor's in Information Technology or related field
•    CCNP (Cisco Certified Network Professional)

Principles & Related Competencies:

Ethical
•    Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader
•    Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction

Collaborative
•    Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself
•    (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates. 

Drives Innovation
•    Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change
•    Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.