Specialist, Training, Pro2col

THE ROLE: 
This position plays a key professional role in the successful design, execution, and continuous improvement of global Pro2col learning and training initiatives. The role is responsible not only for delivering Pro2col training but also for developing and implementing effective learning solutions tailored to meet the evolving project needs once implemented in NAM region and worldwide.
Responsibilities include driving initial training for targeted team members interacting with Pro2Col and Pruvit calls. Design upskilling initiatives and ensuring continuous learning to support Pro2col workforce and operations agility and readiness.
The role is actively involved in Pro2col User Acceptance Testing (UAT), collaborating with cross-functional content and process management (Content Management and PMO) teams to develop, refine, and communicate changes through updated SOPs and learning materials. 
A strong focus is placed on measuring training effectiveness using diverse methodologies based on learners’ feedback and performance data.

HOW YOU WOULD CONTRIBUTE: 
•    Design and deliver training and upskilling programs to ensure Pro2col staff competencies remain aligned with the operational and strategic needs.
•    Provide proper customization to Pro2col learning content and delivery methods to ensure relevance, and clarity.
•    Participate actively in Pro2col User Acceptance Testing (UAT) by identifying defects and enhancement opportunities.
•    Being able to translate Pro2col system or process changes into clear, actionable training, and ensuring timely knowledge transfer to impacted areas.
•    Evaluate training effectiveness through continuous measurement of learner satisfaction, engagement, and performance results, using feedback and data analytics to refine and improve the training experience.
•    Support Pro2col global rollout by contributing to planning, execution, and continuous monitoring of the project, ensuring alignment with global standards, and regional adaptability where needed.
•    Provide continuous support to the Global Training Manager, offering insights, reporting, and recommendations that contribute to strategic decisions regarding this global rollout.
•    Oversee daily Pro2col training operations, providing guidance, support, and performance feedback to team members to ensure high-quality delivery and consistency.
•    Coordinate task assignments, manage priorities, and ensure timely completion of learning initiatives.
•    Monitor training team performance metrics regarding Pro2col rollout and implement process improvements to enhance efficiency, engagement, and alignment with Herbalife goals.

WHAT’S SPECIAL ABOUT THE TEAM: 
The Training team stands out as a dynamic and highly professional group, bringing together a diverse training methodology, and a deep commitment to inclusion and continuous growth. 
The training team influences innovative and adaptable approaches to meet the GBS learning needs. With strong alignment to Herbalife’s values, strategic priorities, and vision especially in the context of upcoming implementations, the team ensures that every training initiative not only builds skills but also fosters connection, confidence, and readiness across all levels of the organization.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 
•    Ability to manage relationships with internal and external clients
•    Project management - ability to plan, monitor and execute global training initiatives 
•    Problem solving - capacity to navigate changing priorities and facing challenges.
•    Proficient at speaking and writing (English and Spanish)
•    Developed facilitation and presentation skills 
•    Microsoft Office proficient level (PowerPoint, Excel, SharePoint, Power BI)
•    Experience in the use of Herbalife Contact Center systems: GENESYS, HCM, HDMS, Salesforce.
•    Ability to translate systems and processes into an appealing training content to comply with knowledge transfer.
•    Ability to effectively manage confidential/highly sensitive information.
•    At least more than 5 year of experience in Call Centers and Training, Learning and Development support teams.

Education:
•    Bachelor’s Degree
•    Training, Learning and Development Experience
•    Instructional Design (Desired)
•    Learning Management System (Desired)