Representative, Sales Order, Bilingual

Position Summary

General

Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.

Responsibilities:

• Capture and track orders from Associates via telephone, showing empathy and good service.
• Document any adverse event reported by an Associate or Customer and continue the corresponding process to ensure follow-up by GMPSS.
• Provide information on promotions, events, and new products to Associates.
• Guide Associates to achieve the best results from the company's products and services.
• Reactivate accounts of associates who request it via telephone.

Processes and Controls

• Follow the corresponding Orders processes and procedures.
• Correctly code cases in HCM for timely follow-up and reporting.

Supervisory Responsibilities:

N/A

Organizational Relationships

Interact with the Associate Relations, Order Support, and GMPSS areas.

Position Profile:

Skills/Education/Experience:

• Technical degree and/or completed high school.
• One year of customer service experience.
• Outstanding customer service attitude.
• Basic knowledge of Microsoft Word, Excel, Email, Internet.
• Ability to solve problems and perform tasks delegated by the supervisor.
• Results-oriented.
• Ability to interact with all levels of the organization.
• Excellent verbal and written communication in Spanish and English.
• Teamwork.