IT Asset & Configuration Management Analyst III

THE ROLE: IT Asset and Configuration Management Analyst III
The Asset and Configuration Management Analyst III is a resource who deliver daily end-to-end Configuration Management services to the organization focusing work on prioritized tasks.

HOW YOU WOULD CONTRIBUTE: 
The specific responsibilities include: 
•    Manages the day-to-day operational activities as defined in the processes, including establishing priorities and work assignments. 
•    Tracks compliance to policies and procedures and resolves or escalates any compliance issues. 
•    Reviews, approves, and fulfills configuration management service requests as assigned. 
•    Performs inventory review and data audits with Global Technology Services (GTS) teams to ensure completeness, compliance, and accuracy of data.
•    Works on strategic projects to ensure Configuration Management can deliver the required functionality within project timeframes. 
•    Reviews and discuss with management changes to the configuration management IT infrastructure where applicable to ensure impacts to configuration management data are properly addressed.
•    Educate the organization on Configuration Management services, concepts, policies, and policies and procedures. 
•    Support new or improving Configuration Management functionality aiming to achieve operational excellence.
•    Designs, reviews, code, tests, and publish CI (Configuration Item) reports as needed.
•    Collects and reports on metrics and CMDB health as required.

WHAT’S SPECIAL ABOUT THE TEAM:  
•    The team have experience in ServiceNow Configuration Management module, CMDB (Configuration Management Database), ServiceNow Discovery, reporting, CI relationships, CI classification and identification

SUPERVISORY RESPONSIBILITIES: N/A
 

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

•    5+ years of hands-on experience in ServiceNow Configuration Management module, CMDB (Configuration Management Database), ServiceNow Discovery, reporting, CI relationships, CI classification and identification
•    Knowledge of IT Asset and Configuration Management practices and ITSM (IT Service Management)
•    Knowledge of discovery, scan, and scripts processes to update CMDB
•    Intermediate to high level skills on ITIL processes. ITIL v4 certification preferable
•    Good Analytical skills, data management and manipulation
•    Very familiar with Information Technology jargon
•    Project management or project coordination skills

Education
•    Bachelor's degree in systems engineering, information technology or related field.
•    Strong communication skills in english.