Systems Engineer I

POSITION SUMMARY STATEMENT: 

The Systems Engineer I is focused on the design, construction, testing, implementation and optimization of infrastructure systems.

DETAILED RESPONSIBILITIES/DUTIES: 

Level I

• Investigates and resolves Level 1 problems in infrastructure hardware
• Utilizes standard tools to analyze, identify and resolve technical problems
• Serves as a liaison between the customer, suppliers and other technical groups to resolve problems
• Performs high level analysis of complex network system integrations
• Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure 
• Engineers SA-related solutions for various minor projects and operational needs
• Contributes to and maintain system standards
• Researches and recommend innovative, and where possible automated approaches for sys admin tasks

SUPERVISORY RESPONSIBILITIES: 

None

Qualifications:

Skills:

Required

• Strong communication skills
• Strong problem solving, analysis skills
• Experience with monitoring, reporting, management, and optimization tools regarding systems
• Strong passion for technology and ability to stay current
• Familiarity with automation tools preferred
• Ability to design and implement high-availability and disaster recovery solutions
• Expertise in ITIL and Services Management Principles

Certificates / Training:

• Preferred: ITIL v3 Foundational+ certification, Microsoft Certified Systems Engineer (MCSE)

Experience:

Level I

• 1+ years systems engineering
• Preferred: 3+ years of IT experience

Education:

Required

• Bachelor's in Information Technology or equivalent

Principles & Related Competencies:

Ethical

• Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.

Leader

• Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational direction

Collaborative

• Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.

Looks Beyond Oneself

• (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.

Drives Innovation

• Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.

Delivers Change

• Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.